Friends & Family Questionnaire - Guidance

Friends and Family Guide for PatientsThe NHS friends and family test (FFT) is an important opportunity for you to provide feedback on the service we provide at this surgery.

We want to ensure that you have the best possible experience of care. The Friends and Family Test is a way of gathering your feedback about this experience.

As a patient at this surgery you have an opportunity to give your feedback by answering a simple question about your experience. The data collected will be annonymised and submitted to NHS England on a monthly basis. It will then be used to compare NHS services at both local and national levels. The results of these analyses will be published online by NHS England so that you know where you and your family can obtain the best possible care.

The information will also include data gathered in other areas of NHS healthcare services, including hospitals. It will give the NHS invaluable information on what patients think of these services, which can then be used to help make improvements  if required.

Link Short Guide for Patients - Leaflet published by the NHS for Hospital Patients

Link More Information (NHS Choices)


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